Frequently Asked Question

Find answers to common questions about our tours, services, and travel tips. We’ve got you covered to make your Sri Lankan adventure smooth and hassle-free!

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Everything You Need to Know Before You Travel in Sri Lanka.

Will I have a tour guide during my trip?

Yes, most of our packages include professional local tour guides to enhance your experience.

If your flight is delayed, inform us immediately. We will adjust your itinerary accordingly.

Absolutely! Let us know your dietary preferences, and we’ll arrange suitable meals for you.

Contact our team or local authorities immediately. We will assist in locating your lost items.

Yes, we provide 24/7 assistance to ensure you have a seamless and stress-free journey.

What payment methods do you accept?

We accept major credit cards, bank transfers, and online payment gateways. Some packages may allow installment plans.

Refund policies depend on the package. Some allow free cancellation within a certain period, while others may have a cancellation fee.

Once payment is processed, changes are generally not allowed. However, for special cases, please contact our support team.

Some tours may have optional add-ons, taxes, or service fees. These will be clearly mentioned before you confirm your booking.

Refund processing times vary depending on the payment method. If delayed, please reach out to our customer service for an update.

Do I need a visa for my trip?

Visa requirements depend on your nationality and destination. We can assist with visa applications if needed.

Some countries require vaccinations before entry. Check health guidelines or consult a doctor for necessary immunizations.

You should carry a valid passport, visa (if required), travel insurance, and printed copies of your booking confirmation.

While not always mandatory, travel insurance is highly recommended to cover medical emergencies, cancellations, and lost baggage.

Yes, we offer flight booking services as part of our travel packages or as a separate service.

How do I book a tour package?

You can book a tour through our website, by phone, or by visiting our office. Select your package, provide traveler details, and make a payment to confirm.

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We recommend booking at least 2–3 months in advance for international trips and 1 month for local tours to secure availability.

Yes, you will receive a confirmation email with all travel details, including itinerary, payment receipt, and contact information.

Absolutely! We offer special rates and custom itineraries for group bookings. Contact us for group travel arrangements.

What are the best places to visit in Sri Lanka?

Sri Lanka offers a variety of experiences for every type of traveler. Some must-visit destinations include:

  • Cultural Triangle: Sigiriya, Anuradhapura, Polonnaruwa.
  • Hill Country: Nuwara Eliya, Ella, Kandy.
  • Beaches: Mirissa, Unawatuna, Arugam Bay, Tangalle.
  • Wildlife Parks: Yala National Park, Udawalawe National Park.

Sri Lanka has two monsoon seasons, so the best time depends on the region you plan to visit:

  • South and West Coasts + Hill Country: November to April.
  • East Coast: April to September.
    The country is a year-round destination if you choose the right region during your visit.

Some popular activities include:

  • Climbing Sigiriya Rock.
  • Taking a scenic train ride from Kandy to Ella.
  • Whale watching in Mirissa.
  • Exploring tea plantations in Nuwara Eliya.
  • Safari tours in Yala or Minneriya National Park

Yes, most travelers need a visa to enter Sri Lanka. You can apply for an Electronic Travel Authorization (ETA) online before your trip. Some countries have visa-free or visa-on-arrival agreements, so check the latest requirements before traveling.

The currency used is the Sri Lankan Rupee (LKR). ATMs are widely available in cities and tourist areas, and major credit cards are accepted at most hotels and restaurants.

Yes, Sri Lanka is generally considered a safe destination for tourists. However, it’s always wise to take basic precautions, such as safeguarding your belongings and avoiding isolated areas late at night.

The official languages are Sinhala and Tamil. However, English is widely spoken in tourist areas, making it easy for travelers to communicate.

Here’s a basic packing list:

  • Lightweight clothing for the warm coastal regions.
  • Warm layers for the cooler hill country.
  • Comfortable shoes for hiking and walking.
  • Swimwear for beaches and water activities.
  • Sunscreen, insect repellent, and a reusable water bottle.

Sri Lanka has a range of transportation options:

  • Trains: Scenic and affordable, especially for routes like Kandy to Ella.
  • Buses: Cheap and frequent but can be crowded.
  • Tuk-Tuks: Great for short distances in towns and cities.
  • Private Drivers: Ideal for convenience and flexibility on longer trips.

Sri Lankan cuisine is flavorful and diverse, featuring rice, curries, and fresh seafood. Popular dishes include:

  • Rice and Curry: A traditional meal served with various curries.
  • Hoppers: Bowl-shaped pancakes served plain or with eggs.
  • Kottu Roti: A street food favorite made with chopped flatbread and vegetables/meat.
  • Fresh Tropical Fruits: Mangoes, pineapples, papayas, and more.

While not mandatory, travel insurance is highly recommended. It covers unexpected events like medical emergencies, lost belongings, or trip cancellations, ensuring peace of mind during your journey.

Yes! Sri Lanka is a compact island, and with good planning, you can explore beaches, the hill country, and cultural sites in one trip. Consider creating a custom itinerary or booking a guided tour for a hassle-free experience.

Exclusive travel discounts & special offers by NuwaraTravels

Discover the best travel deals with Nuwara Travels! Enjoy exclusive discounts on Sri Lanka’s top destinations, including the golden beaches of Mirissa, the scenic hills of Ella, the cultural wonders of Kandy, and the historic sites of Anuradhapura and Sigiriya. Explore the lush tea plantations in Nuwara Eliya and the wildlife of Yala National Park for an unforgettable experience. Limited-time offers available